As stated in the Terms you have consent to receive electronic communications related to your use of the services.
We will keep said communication to a minimum and limited to the homeapp. We will never share your email address with any third party, nor will we ever use or sell your personal information in any way to profit from them.
User data and metadata is never shared with or sold to third parties, nor is it used in any way but to be served to the respected user (see also "Privacy principals" below).
It consist of any data a user uploads to the platform (including but not limited to: user profile, images, home name & settings, metadata about actions and sensors, user assignments to a home)
In order to ensure proper workings of the platform the apps and IoT devices are equiped with logging and analytics capabilities that are disabled by default.
If you chose to enable them (opt-in) the transmitted data will be used to improve the services and fix any potential issues.
Logs and analytics never contain any personalized data and can be turned off on your request at any time.
(Logging is only available for the hub and will write a local log file that you can analyze yourself and/or send over manually).
Analytics data is sent from app and hub software only when you opt-in and only while the software is running.
They are only used to detect issues in the platform and make it easier to fix them. They are never shared with third parties.
Logging and analytics data consists of: internal telemetry events (order and time of function calls), unexpected errors, crashes and metadata about the hardware (free space, memory and cpu details).
As with any webserver, generic data is stored in the system logs: Login time, IP address, and other technical data.
This data helps to troubleshoot any problems users experience. It also helps to understand usage patterns, ensure the service can support all users, and enable site updates with minimal service disruption.